Djae Costin | Shipping Policy

Handcrafted with Intention. Packaged with Care. Delivered with Love.

At Djae Costin, we believe your luxury self-care experience begins long before your package arrives. Every order is thoughtfully prepared, carefully inspected, and packaged with attention to detail.

Please review our shipping information before placing your order.

Order Processing

All orders are generally processed within 5–7 business days, excluding weekends and U.S. federal holidays.

Processing includes preparing, inspecting, packaging, and handing your order to the shipping carrier.

Processing time does not include shipping transit time.

During holidays, promotional events, or periods of increased demand, additional processing time may be necessary. We will make reasonable efforts to notify customers of significant delays.

Shipping Destinations

Djae Costin currently ships to eligible addresses within the United States.

We offer standard shipping to the contiguous 48 states, Alaska, and Hawaii, where supported by our available shipping services.

International shipping and shipping to U.S. territories are not currently offered.

Shipping availability is confirmed at checkout.

Shipping Rates

Complimentary Standard Shipping

Djae Costin offers free standard shipping on qualifying merchandise orders of $50 or more shipped within the contiguous 48 United States.

The $50 minimum is calculated after discounts and before applicable taxes and shipping charges.

Orders below $50 are subject to shipping charges displayed at checkout.

Orders shipped to Alaska or Hawaii do not qualify for the complimentary shipping offer, regardless of order value. Applicable shipping charges are calculated or displayed at checkout.

Free shipping cannot be exchanged for cash or applied retroactively.

Estimated Shipping & Delivery Times

Once an order has completed processing and has been handed to the shipping carrier, standard domestic shipping is generally estimated at 3–7 business days.

Shipping to Alaska, Hawaii, and certain remote destinations may take longer.

With our standard processing period, customers should generally allow approximately 8–14 business days from order placement to delivery for eligible domestic destinations.

All shipping and delivery timelines are estimates, not guarantees. Carrier delays, weather conditions, holidays, and other circumstances may affect actual delivery times.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email.

When tracking is available, your confirmation will include a tracking number or tracking link.

Please allow up to 48 hours for tracking information to update after the carrier receives your package.

Delayed, Lost, or Missing Packages

If your package is delayed, please review the tracking information provided in your shipping confirmation.

If tracking indicates an unusual delay, your package appears lost, or your order has not arrived within a reasonable period after its estimated delivery date, please contact us at support@djaecostin.co.

Include your order number and any relevant tracking details.

Djae Costin will review the circumstances, assist with carrier inquiries when appropriate, and work toward a reasonable resolution.

Refunds, replacements, or other remedies will be provided when appropriate under the circumstances and applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support@djaecostin.co.

We will make reasonable efforts to correct the address before shipment. However, changes cannot be guaranteed after an order has been processed or dispatched.

If an incorrect or incomplete address supplied by the customer results in a returned package, additional shipping charges may apply to reship the order.

Packages Returned to Sender

Packages may be returned to Djae Costin due to incomplete addresses, unsuccessful delivery attempts, or other carrier-related issues.

If your order is returned to us, please contact customer support.

We will review the circumstances and discuss available options, including reshipment or any applicable refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 calendar days of delivery.

Email support@djaecostin.co with your order number, a description of the issue, and photographs when available.

We will review the matter in accordance with our Return & Refund Policy and applicable consumer protection laws.

Contact Information

Djae Costin

Luxury Bath & Body

Atlanta, Georgia, USA

Customer Support: support@djaecostin.co

Because every detail of your self-care experience deserves attention.